BEST PRACTICES FOR 311

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HOUSTON CITY COUNCIL

Abbie Kamin - District C  

districtc@houstontx.gov

Dr. Letitia Plummer

atlarge@houstontx.gov

Sallie Alcorn 

atlarge5@houstontx.gov 

Mayor John Whimire 

Mayor@houstontx.gov

SUBMIT A 311 BY 

1. DIAL 311 AND FOLLOW PROMPTS 

2. EMAIL 311@houstontx.gov 

If you email, include photos pertinent to your concern with a clear, detailed description of problem. Ask in the email for 311 to reply with a case reference number.  

Set a Reminder to Follow up on your issue within XX days - depending on the issue. 

Reminder

If ten neighbors submit the same issues only the first may be assigned a number.  In your email I suggest adding "if a 311 has been submitted for this concern already - please copy me with that number.  Be polite. They are processing very high numbers of 311's and are great to work with. 

Once you receive the number forward your entire email and photos with a cover note to your city council member with the reference number listed in both the subject line and the message. Email to 

DistrictC@HoustonTX.gov 

In Your Email Ask if any one person in that office handles this type of request

Set a Reminder to Follow up on your issue within XX days - depending on the issue. 

Keep in mind some At Large Council Members Focus on Certain Areas of Concern. For Example, Dr. Plummer is Excellent with Renter Concerns.  Sallie Alcorn is the Expert on Composting, etc etc. Get to know who might help you best. Need Help?  Email us.